Privacy policy
Last updated: 3/9/2025
MS Medicals (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website https://msmedicals.lk, make a purchase, or otherwise interact with us.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information: Name, email address, phone number, billing and shipping address, and payment details (collected securely via payment processors).
Order Information: Products purchased, order history, and delivery details.
Technical Information: IP address, browser type, device information, and cookies for site functionality and analytics.
Communication Information: Messages sent via our contact forms, email, or customer support channels.
2. How We Use Your Information
We use the information we collect to:
Process and deliver your orders.
Communicate with you regarding orders, inquiries, or support requests.
Improve our website, services, and customer experience.
Send promotional updates or offers (only with your consent).
Comply with legal and regulatory requirements.
3. Cookies and Tracking
Our website uses cookies and similar technologies to:
Enable core site functionality (e.g., shopping cart, login).
Analyze traffic and usage through tools like Google Analytics.
Enhance browsing experience and personalize content.
You can manage or disable cookies through your browser settings, though some features may not function properly.
4. Sharing of Information
We do not sell or rent your personal data. We may share your information with:
Service Providers: Payment gateways, delivery and logistics partners, and IT support providers.
Legal Authorities: When required by law or to protect our rights and prevent fraud.
5. Data Security
We take appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. All transactions are encrypted using SSL technology, and sensitive data (like payment details) is handled securely by trusted payment processors.
6. Data Retention
We retain your personal data only for as long as necessary to:
Fulfill the purposes outlined in this policy.
Comply with legal and regulatory obligations.
Resolve disputes and enforce agreements.
7. Your Rights
You have the right to:
Access, correct, or update your personal information.
Request deletion of your personal data (subject to legal obligations).
Opt out of marketing communications at any time.
Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at +94 766063434
8. International Visitors
While our services are primarily intended for customers in Sri Lanka, if you access our site from outside Sri Lanka, your data may be transferred and processed in accordance with Sri Lankan laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
MS Medicals
Email: info@msmedicals.lk
Phone: +94 766063434
Address: MS Medicals (PVT) LTD
299, B26 Yogashrama Road, Bandaragama
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